Virus & Malware Removal

Clean, Secure and Back to Normal.

Pop-ups you never asked for, a browser that keeps changing its home page, a computer that has suddenly slowed to a crawl, or a warning telling you to call a number. These are the usual signs of a virus or malware infection, and they affect Macs as well as Windows PCs. We find what is on the machine, remove it properly, and check that your accounts are safe afterwards.

Mac and Windows PC virus and malware removal
Adware, unwanted browser extensions and fake “cleaner” apps
Fake support pop-ups and scam warnings
Ransomware and suspicious activity checked
Passwords and account security reviewed afterwards
Remote or on-site across West London
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Virus and malware removal London
// Virus & Malware Removal · Mac & PC · West London

Signs You May Be Infected

Pop-ups and adverts appearing on their own
Browser home page or search engine changed
Computer much slower than it used to be
Programs or toolbars you did not install
Files locked or a ransom message on screen

How It Works

Simple, Honest Process.

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1. Diagnose

We look at what is actually running on the machine before changing anything, so you know what we found.

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2. Remove

Malware, adware and unwanted software are removed, and the browser and system settings are put right.

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3. Secure

We check your passwords and accounts and make sure protection is in place so it is less likely to happen again.

Pricing

Clear Prices, No Surprises.

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Remote: from £25

A flat £25 for up to 30 minutes, or £45 for up to one hour. Many infections can be dealt with remotely.

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On-site: £75/hr

On-site call-outs across West London are £75 per hour with a minimum of one hour. We tell you what to expect up front.

FAQ

Frequently Asked Questions

Common signs are unexpected pop-ups, a changed browser home page, programs you did not install, a sudden slowdown, or a warning telling you to call a phone number. If you are unsure, we can check the machine and tell you plainly what we find.
Yes. Macs are less targeted than Windows PCs but they can still pick up adware, malicious browser extensions, fake cleaner apps and other malware. Deeplogic removes malware from both Macs and PCs.
Often, yes. Many infections can be diagnosed and removed in a remote session. If the machine will not start or the problem needs hands-on work, we can visit you on-site in West London.
Remote support is a flat £25 for up to 30 minutes, or £45 for up to one hour. On-site visits in West London are £75 per hour with a minimum of one hour. We will give you a clear idea of what to expect before any work begins.
Removing malware does not normally mean losing your files. If there is any risk to your data, we will tell you first and talk through your options before doing anything.
Disconnect from the internet if you can, do not pay or give out any remote access, and change important passwords from a different, clean device. Then get in touch and we can check the machine and your accounts.

Think Your Computer Is Infected?

Tell us what you are seeing. We will give you an honest answer and a clear price.

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