Support from anywhere

Remote Support

Fast, secure remote access to fix your Mac, PC, or mobile device without leaving your home or office. Available same-day in most cases — minimal downtime, maximum convenience.

How it works

Getting remote support from deeplogic is simple and secure. We use industry-standard remote access software that puts you in complete control at every step.

You call or email us to describe your issue
We send you a small, safe application to install — takes 60 seconds
When you launch it, a unique access code and password are generated
You share that code with us, giving permission to connect
We remotely access your screen and fix the issue while you watch
Once done, you can uninstall the app — access is one-time only

You're in control throughout. You can see everything we do on your screen, and you can end the session at any time.

Platforms supported

› Windows (all versions)
› macOS (all versions)
› iOS & iPadOS
› Android

What we can fix remotely

› Software crashes & errors
› Slow performance
› Virus & malware removal
› Email & printer setup
› Software installation
› Network & connectivity issues

Pricing

Remote support pricing

£25

Quick Fix

Up to 30 minutes of remote support. Perfect for simple issues and quick fixes.

Full Session

Up to 1 hour of remote support. Covers most problems thoroughly.

POA

Support Package

Pre-purchased blocks of time or monthly retainers for regular support needs.

All sessions billed at the end. If your issue takes less time, you only pay for the time used.