Remote Subscription

Monthly subscription

£45

per month · paid in advance

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✓ 90 minutes per month included

✓ Extra time at £45/hr if needed

✓ Cancel anytime with 28 days notice

✓ Mac & PC covered

Perfect for

Home users who want reliable support on-call
Small businesses that can't justify full-time IT staff
Anyone who values peace of mind knowing help is just a call away

What you get

90 minutes of remote support every month (Apple Mac & Windows PC covered)
Priority response when you need help
Step-by-step guidance to solve problems quickly and remotely
Friendly, jargon-free support — you'll always know exactly what's happening
One simple flat fee — no unexpected costs, ever

How it works

For just £45 per month, you'll always have up to 90 minutes of expert remote IT support on standby
Need more time? Additional hours are available at £45/hour
Unused hours don't roll over — you're encouraged to make the most of your support time each month
Support is available Mon–Fri, 9am–5pm via phone, email, or secure remote access

💬

35 years of experience

With 35 years in IT support specialising in Apple Macs and Windows PCs, deeplogic is known for a personable, professional approach and a creative, lateral way of solving problems. When the computer says no — deeplogic finds out why, and fixes it.

Coverage

What's covered under the subscription

The remote subscription covers a wide range of common Mac and PC issues — all handled remotely, without a site visit needed.

🍎

Mac & PC support

Full support for Apple Mac and Windows PC devices. Whether you're on macOS or Windows, we've got you covered.

📦

Software troubleshooting

App crashes, software errors, slow performance, update issues — we diagnose and resolve software problems quickly.

📧

Office 365 & Google Workspace

Setup, configuration, and troubleshooting for Microsoft 365 and Google Workspace — email, calendar, documents and more.

🛡️

Virus removal

Malware and virus detection and removal. We'll clean your machine and advise on how to stay protected going forward.

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Data recovery

Accidentally deleted files or a failing drive? We'll do everything possible to recover your important data remotely.

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Networking & storage

Remote configuration of network settings, Wi-Fi issues, VPN setup, and cloud or NAS storage connectivity.

Transparency

Simple terms & conditions

No legal small print. Just clear, honest terms so you know exactly what you're signing up for.

🖥️ Scope of service

Remote support only — via phone, email, or secure remote access software
Covers Apple Mac and Windows PC devices
Excludes on-site visits, hardware repairs, and third-party software costs
Does not cover issues caused by misuse or unauthorised changes

🕐 Hours & availability

90 minutes of remote support per calendar month included
Support available Mon–Fri, 9am–5pm
Additional hours charged at £45/hour, billed separately
Priority response for subscribers

💳 Payment

Monthly fee: £45, payable in advance
No refunds for unused hours
Unused hours do not carry forward to the next month

📋 Term & cancellation

Agreement runs month-to-month — no long-term commitment
Either party may cancel with 28 days' written notice
Best efforts will be made to resolve all issues remotely